Shipping Policy

Packaging & Dispatch

We pack orders carefully using recyclable materials where possible. Orders are typically dispatched within 3–5 working days. You’ll receive an email with tracking as soon as your parcel is on its way.

UK Shipping

Tracked delivery via Royal Mail.
— Orders under £50: £4.50
— Orders £50 and over: free
Estimated delivery time after dispatch: 2–5 working days.
During busy periods or adverse weather there may be delays with the carrier.

International Shipping

We offer tracked international shipping worldwide. Rates are calculated at checkout based on destination and parcel weight. As a guide after dispatch:
— Europe: usually 5–10 working days
— USA and Canada: usually 7–15 working days
— Rest of world: usually 10–20 working days
Larger or heavier orders may cost more and can take a little longer in transit.

Customs and Import Fees

Your order may be subject to local duties or taxes on arrival. These are set by the destination country and are the customer’s responsibility. Where available, prepaid duties will appear at checkout so you can pay them up front for a smoother delivery.

For customers in the United States: personal imports under the de minimis threshold (currently 800 USD) are typically duty-free, but this can change and does not cover all product types. Please check local guidance if you’re unsure.

Missing or Delayed Parcels

If your parcel has not arrived after the timeframes below, please contact us with your order number and we’ll investigate with the carrier.
— UK: 6 working days after your dispatch email
— International: 20 calendar days after your dispatch email
We’ll always do our best to help, but carrier investigations can take a few days.

Contact

Questions about shipping? Get in touch via the Contact page and we’ll be happy to help.