Returns & Refunds Policy

We hope you love everything you order from The Paper Attic, but we know that sometimes things don’t go to plan. Here’s how returns and refunds work.

Changed your mind?

We completely understand — sometimes things just aren’t quite what you expected.

If you’d like to return your order, please email hello@thepaperattic.com within 14 days of receiving it, and we’ll share the return details with you.

Returns must reach us within 30 days of delivery and be unopened and in their original packaging.

The cost of return postage will be deducted from your refund and is charged at the same rate as your original shipping cost.

Faulty items

Every journal and product is checked carefully before it leaves our attic in Kent, but if something does slip through the net and arrives faulty, please contact us as soon as possible at hello@thepaperattic.com. Please make sure you include your order number and photos of the issue and we'll work quickly to put things right. 

Non-returnable items

We can’t accept returns on gift cards or digital downloads, or any items that have been opened or used.

Refund timing

Once your return is received and checked, we’ll process your refund to your original payment method. This usually takes 3–5 working days to show in your account (depending on your bank).

The legal bit

This policy does not affect your statutory rights.